How much does shipping cost?
Shipping will vary by zip code and what shippable pack you have selected. You can calculate the cost on the “cart” page by typing in your city, state, and zip code.
What does AQ stand for?
Our AQ blends were formulated with a raw nutritionist, who is also the dog trainer at AQK9. You can check out her website here: https://www.aqk9.com/
Does the product come frozen?
Yes, when shipping our products, they arrive frozen in an insulated cooler box. During the summer months, some thaw can occur. Remove from the cooler and refreeze.
When will my order ship?
UPS orders received before Sunday at 7 pm CST will ship out on Monday each week. UPS orders received Sunday after 7 pm CST will get packed in the order in which they are received. If we can’t get to your order in time, it will ship out the following Monday. Speedee Delivery orders go out Monday-Tuesday each week. Your order will arrive within the week, depending on where you are located. You will receive a confirmation email Monday evening to confirm your order has shipped.
Refund Policy on Shipping Orders
Unfortunately, we are unable to refund or take back any order that has been shipped. When shipping our perishable products, Rah Raw does not offer any refunds or exchanges. If you have any questions or concerns, please email us and we are happy to help.